Measure Performance, Improve Quality
By “Measure Performance” we mean the company regularly and constantly invites, evaluates and monitors feedback on customer satisfaction so as to measure our performance against prescribed requirements and ascertain our capability of meeting needs and expectations of customers and interested parties.
“Improve Quality” refers to the continuous process in which the company systematically sets objectives and benchmarks, recognizes best practices and implements programmes for continual improvement of quality, which means fulfilling customers’ requirements at lowest costs and at all times.
This policy has been approved by the Global Executive Committee. It will be reviewed, and if necessary revised, annually to keep up to date and will be released on our company website. We welcome interested parties’ comments on the enforcement of the policy and the policy itself.